SMTP Errors (DNS Issue)

A DNS issue has meant that some end users are sending email via a server that is not configured for delivering external email. If you are having trouble sending emails, you may receive a error similar to one of those listed below.

  • Relaying Denied
  • None of the requested authentication methods supported

The DNS problem has already been resolved. Unfortunately the incorrect information may have been cached by third party DNS servers and so some users may experience problems for the next few hours.

If required, the problem can be circumvented by changing the outgoing SMTP server from smtp.userve.net to smtp-outbound.userve.net. This alternative address can be used permanently.

National Broadband Outage

A nationwide authentication problem with our DSL supplier has caused problems for a large number of customers.

Our last update at 09:26 confirmed that engineers were on site, had located the problem and were in the process of bringing systems back on line. Intermittent connectivity is expected during this period but normal service should resume shortly.

Virtual Platform Outage (Updated)

A failed disk in one of the storage systems for our virtual hosting platform has resulted in file system errors, taking down the virtual machines currently stored on that system.

At the moment engineers are attempting to recover the file system, hopefully bringing all machines back on line.

Update 1: 15/01 00:10
The storage is now on line and all virtual machines have been restarted. It’s advised for customers to run a file system check inside their guest operating system just in case errors have made in into the guest images.

Update 2: 15/01 08:35
It appears errors have accumulated over night and the storage system went offline around 02:45. Engineers are currently looking into a solution.

Update 3: 15/01 09:00
Machines are now back on line and all errors appear to have been cleared. We will keep a close eye on the system but all servers should now be running as normal.

Upstream Switch Failure

A switch failure inside the network of one of our core network providers has caused disruption to one of our primary network feeds. This happened at around 9:30 this morning. Some users may have noticed a small blip in their connection although all traffic is now flowing via our other links.

We are currently waiting for the equipment to be replaced by our provider but expect full service to be resumed shortly.

The switch was finally brought back online around 16:30, restoring full service and resilience.

uConnect Wireless Broadband – Wrekin POP Issues

An issue with a switch at our Wrekin point of presence may have caused connection problems for some uConnect wireless broadband users, starting at around 20:55 this evening.

The problematic equipment has been restarted, and as of 21:25, all connections appear to be up and running. Our network staff will continue to monitor the relevant equipment closely as replacement may be necessary. If any work is required that will impact user connections, updates will be posted here on the NOC website.

We apologise for any inconvenience this outage may of caused to users.

Please contact support@userve.net for more information.

Virgin Media Connectivity Issues (Resolved)

We are currently experiencing outages on all our connections provided by Virgin Media. This issue started around 11:20.

The majority of customers may have noticed a small outage while our routers re-routed traffic via alternate links.

Customers who connect to us via a dedicated Virgin link will still be experiencing problems.

We are currently waiting for an update from the supplier on the exact cause of the problem and the time for resolution. Please keep checking this network operations site for updates.

UPDATE: As of 12:57, these links have all come back online