uConnect Wrekin Sector 2 Outage – 31 Mar 2016

We are aware of an issue with the sector 2 radio at the Wrekin. This started around 2am on 31/3 and will currently be affecting customers to the east of The Wrekin.

Engineers were unable to resolve the problem remotely and will be on-site this morning. Updates will be posted below when we have more information.

We apologise for any inconvenience this outage has caused. Please be assured our engineers are doing everything they can to restore service.

Update 31/3 14:30
We will need to replace the radio equipment on the mast and are currently waiting a date for climbers. Approximately half the affected customers have service resumed by moving to other sectors. Engineers are currently attempting to provision temporary equipment to try and restore service to as many remaining customers as possible.

Update 11/4 12:00
The equipment has been replaced and service should be back to normal for all users. Please raise a support ticket or contact us if you are still experiencing problems.