We are currently experiencing an outage on Sector 1 at The Wrekin which is affecting uConnect customers in the Northeast region.
Engineers are currently on route to the location. We will update with further information when it becomes available.
Update 1 – 8/12 20:15: Engineers have identified that the radio equipment on this sector needs replacement. We are working with the mast owners to schedule the work.
Update 2 – 9/12 14:30: Temporary equipment has been put in place which has resumed service for around 70% of affected customers. Unfortunately we still have no confirmed ETA for climbers to replace the original failed equipment.
Update 3 – 10/12 10:50: All but a handful of customers have service restored. Some have been moved to alternate sectors, while most are connected to temporary equipment. Replacement of the original equipment is currently scheduled for Wed 16th December.
Update 4 – 16/12 15:30: The original equipment was replaced at around 11am this morning and the customers should have service returned to normal.