We are currently experiencing problems with our primary email filtering server which is causing email to be delayed for customers with antivirus/antispam protection.

Engineers are currently replacing the hardware so service should be restored shortly.

Their was a brief disruption in service at 8:45am this morning which may have caused a slow response to our services. It was found a customer’s server had a script compromised leading to a dos attack. The server was taken offline and service was resumed within a few minutes. We have resolved the problem now and have taken measures to prevent this from happening again.

Hosting network 1 will be down during the window specified above to replace a faulty supervisor engine in one of our switches. Services will be affected for a maximum of 10 minutes, but 5 minutes or less is expected.

This applies to customers with servers whose IP addresses start with 217.196.1.

For more information please contact support@userve.net.

Over the past year we have been working hard on our customer portal giving customers the ability to manage many aspects of their account. Below are just some of the features available (recent additions in bold).

• View upcoming domain renewals
• Manage email addresses and groups
• Ability to manage email accounts (mailboxes)
• Ability to setup out-of-office messages with automated start/end dates
• Full control of DNS records on your domains
• Payment history (if your account is direct debit enabled)
• View antivirus statistics for your domains.
• Create and view support tickets
• and much more…

It is now also possible for users with email accounts to log into the portal using their normal username and password (the same details you would use in Outlook or our webmail). This gives you the following abilities.

• View mailbox details and disk usage
• One-click access to webmail
• The ability to change your own password
• Manage out-of-office messages including automated start/end dates
• Ability to see all email addresses you recieve mail for, as well as the ability to view antivirus reports for these addresses (where available)

For more information, please contact info@userve.net.

We had a network distribution switch crash this afternoon at around 13:20 that will have affected a number of server hosting customers. The fault was fixed within 10 minutes and service has returned to normal.

No website or email hosting customers will have been affected by this.

For more information please contact support@userve.net.