Hosting network 1 will be down during the window specified above to replace a faulty supervisor engine in one of our switches. Services will be affected for a maximum of 10 minutes, but 5 minutes or less is expected.

This applies to customers with servers whose IP addresses start with 217.196.1.

For more information please contact support@userve.net.

We had a network distribution switch crash this afternoon at around 13:20 that will have affected a number of server hosting customers. The fault was fixed within 10 minutes and service has returned to normal.

No website or email hosting customers will have been affected by this.

For more information please contact support@userve.net.

We had a Denial of Service attack on all our core hosting servers starting at 3:30 this morning and lasting approximately 3 hours.

No server errors were reported but website access may have been slow/timing out. We have blocked the source of the attack from accessing the servers and notified the responsible service providers.

For more information please contact support@userve.net

We have been having problems with the storage server on our main hosting platform. This has caused us to move all data onto a backup system. Email users may notice a short period while they recieve no new email, and during this time, website owners will not be able to upload new files to their webspace via FTP. No loss of data should occur and most users should not notice the transfer.

Our antivirus system is current under extreme load which is causing it to take longer processing the message queue. This problem started around 12:30 this afternoon and should be back to normal by this evening.

No email should be lost but messages may be delayed.