Over the past year we have been working hard on our customer portal giving customers the ability to manage many aspects of their account. Below are just some of the features available (recent additions in bold).

• View upcoming domain renewals
• Manage email addresses and groups
• Ability to manage email accounts (mailboxes)
• Ability to setup out-of-office messages with automated start/end dates
• Full control of DNS records on your domains
• Payment history (if your account is direct debit enabled)
• View antivirus statistics for your domains.
• Create and view support tickets
• and much more…

It is now also possible for users with email accounts to log into the portal using their normal username and password (the same details you would use in Outlook or our webmail). This gives you the following abilities.

• View mailbox details and disk usage
• One-click access to webmail
• The ability to change your own password
• Manage out-of-office messages including automated start/end dates
• Ability to see all email addresses you recieve mail for, as well as the ability to view antivirus reports for these addresses (where available)

For more information, please contact info@userve.net.

We are currently experiencing a delay on inbound email due to high load on our antivirus system.

No email will be lost customers with antivirus scanning may find  that their email is delayed this morning. We expect the problem to be resolved within the next few hours.

Please email support@userve.net for more information.

We have recently had large problems with spammers using security holes in customer websites to send out unsolicited email.

Most sites with email functionality are configured by default to use the web server itself as the reply address. This makes tracing the source of the emails near impossible. We have therefore had to take the step of disallowing any mail that doesn’t have a valid reply address.

If you have a website hosted with us that has a legitimate reason to send email, please ensure that your site is configured to provide a valid, working reply address or you may find the emails are no longer delivered.

These steps should ensure that our services remain stable and responsive for our customers.

If you have any problems or need help checking your site, please contact support@userve.net.

We have been having problems with the storage server on our main hosting platform. This has caused us to move all data onto a backup system. Email users may notice a short period while they recieve no new email, and during this time, website owners will not be able to upload new files to their webspace via FTP. No loss of data should occur and most users should not notice the transfer.