There will be a small outage tonight (13/03/09) at 23:00 lasting for approximately 5 minutes.

This is to allow one of the Core network routers to be replaced.
Hosting customers may notice downtime on their services while this is in progress.

For more information please email support@userve.net.

We have had stability problems with one of the main internet feeds to our Data Centre this morning.
The affected link has now been temporarily disabled while the problem is resolved, so all services should return to normal.

An update will be posted when the problem has been fixed and the link re-enabled.

We are currently experiencing problems with our primary email filtering server which is causing email to be delayed for customers with antivirus/antispam protection.

Engineers are currently replacing the hardware so service should be restored shortly.

Their was a brief disruption in service at 8:45am this morning which may have caused a slow response to our services. It was found a customer’s server had a script compromised leading to a dos attack. The server was taken offline and service was resumed within a few minutes. We have resolved the problem now and have taken measures to prevent this from happening again.

Hosting network 1 will be down during the window specified above to replace a faulty supervisor engine in one of our switches. Services will be affected for a maximum of 10 minutes, but 5 minutes or less is expected.

This applies to customers with servers whose IP addresses start with 217.196.1.

For more information please contact support@userve.net.